1. Scope of Services

BFFP provides services in the following areas:

• Education & Literacy – non-formal learning centers, teacher training, and awareness programs.
• Skill Development & Training – vocational and technical courses for youth, women, and school dropouts.
• Youth Engagement & Sports for Peace – tournaments, leadership camps, and cultural exchanges.
• Women Empowerment Programs – entrepreneurship support, economic inclusion, and leadership initiatives.
• Community Wellbeing – WASH, health awareness, environment, and humanitarian response.
• Research, Monitoring & Evaluation – assessments, surveys, and reporting for NGOs and development partners.

2. Service Delivery Standards

BFFP ensures that all services are:

• Inclusive – Accessible to all, regardless of gender, religion, disability, or background.
• Community-Centered – Designed based on local needs and in consultation with stakeholders.
• Quality-Driven – Delivered with trained facilitators, updated materials, and best practices.
• Safe & Respectful – Ensuring protection of children, women, and vulnerable groups.
• Transparent – With accountability in the use of funds, resources, and reporting.

3. Commitment to Beneficiaries

We commit to:

• Providing clear and accurate information about our programs and services.
• Maintaining fair and transparent registration or selection processes.
• Ensuring a supportive, respectful, and harassment-free environment.
• Responding to inquiries and complaints in a timely manner.
• Continuously improving services based on feedback and evaluation.

4. Commitment to Donors & Partners

We commit to:

• Transparent financial management and reporting.
• Effective utilization of resources for intended purposes.
• Regular updates and progress reports on funded programs.
• Ethical and professional conduct in all collaborations.
• Safeguarding the reputation and trust of our partners.

5. Rights & Responsibilities of Participants

• Participants have the right to a safe, inclusive, and supportive learning environment.
• Participants are responsible for attending sessions, respecting facilitators, and upholding program values.
• BFFP reserves the right to withdraw services from individuals who engage in misconduct, violence, or discrimination.

6. Feedback & Grievance Mechanism

BFFP encourages participants, partners, and community members to share feedback or lodge complaints.

• Feedback can be submitted via email: support@bffp.org.pk or through program facilitators.
• All complaints will be reviewed confidentially and addressed promptly.

7. Service Limitations

• Services are subject to available resources, funding, and capacity.
• BFFP may modify or discontinue certain services if required due to external circumstances (e.g., emergencies, funding gaps).
• BFFP does not guarantee employment or income generation but strives to equip participants with skills and opportunities.

8. Policy Review & Updates

 This Service Policy will be reviewed periodically to ensure relevance, compliance, and effectiveness. Updates will be posted on our website with a revised Effective Date.

9. Contact Us

 For questions or concerns about this Privacy Policy, please contact: